What is this website about?
We are an online portal for parents!
Well, what does the portal offer?
MadAboutKids.com aims to offer resources to help parents in their journey. Parents can:
- Participate in fun and meaningful events with their children [Events]
- Share their thoughts, experiences & stories with parents in the same season of life [Forum]
- Chat with other parents online [Chat Online]
- Find bargain buys or turn their junk into cash by selling their unwanted/unused things [Classifieds]
- Grab offer deals online [Online Store]
- Make informed choices in product purchases or selection of services [Reviews]
Why must I register for an account?
Registering for an account will allow us to know you better, and hence serve you better.
Details e.g. children's particulars are requested so that we can offer relevant and interesting programmes for you
and your family. We also need your home address so that we can mail you information eg vouchers upon you redeeming
your reward points.
Besides, registration is FREE.
What are the Delight points?
Delight points represent our reward programme for our users.
The more you participate in our portal activities, the more you can be rewarded.
For instance, users who sign up now will receive 200 base points. Every successful referral
(verified via email address) will earn 10 points (up to a maximum of 20 referrals).
Accumulate up to 500 points and you can start redeeming your points for rewards such as cinema tickets, food/shopping vouchers!
Why is my NRIC number required? (for Singaporeans only)
Using your NRIC number allows ease of reference for recall and identification purposes. More importantly, it's used for the tracking, accumulation and redemption of Delight points which is our members' rewards programme.
What should I do if I do not receive my confirmation email?
You can request a confirmation code resend by entering
http://www.madaboutkids.com/resendcc.php?email=YourEmailAddress
in your browser and wait for the new confirmation code to be sent to your email address.
The email address must be the one you used to register the account with us.
Frequently Asked Questions about Events:
How do I find out more about a particular event?
We'll put up the details of each event as and when information is made available. Meanwhile, if you're keen, please key in your contact & email details next to the event and click "I'm interested!". We will get back to you about 1 month before the actual event.
Frequently Asked Questions about Publications:
How will I know if my contribution will be published?
We'll inform you once your contribution has been selected and will mail you a copy of the book once it's published.
Frequently Asked Questions about Chat:
What is Chat?
Chat is a value-added feature that allows you to chat online with any other member who is signed in. This is very much like a 'live' MSN chat and you can hook up to chat with as many people as you like.
How do I join in a conversation?
You can join in a conversation by simply typing in the box below.
Emoticons are also available for you to express yourself!
How do I invite another party for a private chat?
You can start a private conversation between you and other selected members by clicking, "Enter Private Room" on the right bar.
Frequently Asked Questions about the Forum:
How do I start a thread?
You can start a new thread by simply clicking "New Topic" in the relevant category and typing your subject and content.
How do I post comments / reply to a thread?
In reading a thread, you can type your comment/reply by clicking "Post Reply". Of course, you must be signed in as a member.
What is PM and how do I use it?
PM is a Private Message between the sender and receiver. When you PM someone, it means that no one else can read your message except the 2 of you. Unlike posting in a thread, anyone who reads the thread will read your comment/reply.
Frequently Asked Questions about Reviews:
What are Reviews for? What can it do? What are the benefits?
"Reviews" is the section where we encourage you to share feedback about a particular product or service that you've
used/encountered. Other parents, upon reading your feedback, can make more informed choices in their purchases/selection.
Such is the collective wisdom that we aim to provide. Word-of-mouth recommendation is most powerful and we strongly urge you
to be as objective as possible in your write-up.
What's more, if we endorse the review you've written, you'll be awarded with Delight points that you can use to exchange for
free gifts/vouchers.
How do Ratings work? What do the baby faces mean?
Instead of stars, we've replaced them with baby faces as a fun way to rate the product/service used.
How do I post a Review?
You can post a review by simply clicking "Submit Review". Start by providing the specific URL of the product/service you're writing about. Be sure to double-check your input before you submit as no changes will be allowed after that.
What is Dig? What does it do?
Dig is a process where you click 'Dig It' and it links to a website to enable you to find out or read more about a reviewed
product / service.
The more digs there are, it means more people are interested to find out more about the products/services posted.
Frequently Asked Questions about Classifieds:
What can I get out of Classifieds?
Classifieds has 5 sub-sections: Bulk Purchase (BP), Commercial Listings (CL), Free Giveaways (FG), Personal Sale (PS) and
Want-to-Buy (WTB).
Bulk Purchase - Allows you to join in a BP deal to maximise cost savings. Similarly, if you're entrepreneurial enough, you can
source for products and organise your own bulk sale and possibly earn some pocket money!
For BP organisers, the fee for 1-week listing is a nominal, non-refundable $10.
Commercial Listings - Refer to companies who want to advertise their products/services. The listing rates are:
$40 for 2 weeks
$100 for 4 weeks with added features eg Highlighted Listing + Review write-up
Personal Sale - Allows you to post and sell items that you no longer need/want. What better way rather than leaving them at home and
taking up space?
Want-to-Buy - Allows you to solicit for sellers of item(s) that you want or are looking for, rather than wait for someone to
post a sale.
Free Giveaways - Free section where you can post items that you want to give away free-of-charge. Interested parties will
contact you and make collection arrangements.
What is Bulk Purchase (BP) and how does it work?
BP allows interested buyers to come together to make up the quantity to purchase an item at a discounted price. To join a BP, simply follow the instructions onscreen to indicate your interest.
What are Classified Commercial Listings?
Classified Commercial Listings are for companies, big or small, to advertise about their product/service offerings or latest promotions.
How does Feedback work?
Feedback refers to the number in (*) e.g. username (2). This means that the user has 2 transactions on our Classifieds.
The purpose of the feedback is to give you an idea about the credibility of the person you're dealing with. The more transactions
you have in our Classifieds, the higher the number.
This is an open and transparent system for every member to leave a positive (+1), neutral (0) or negative (-1) comment for
members with whom they have made transactions.
The feedback rating system is easy. You receive:
- +1 point = each positive comment
- 0 point = each neutral comment
- -1 point = each negative comment
- A coloured star icon for 10 or more comments
How do I leave a Feedback?
After you've made a sale or purchase, you'll be prompted to leave feedback for the member you traded with. This helps
everyone in the community know what it's like to deal with that member.
Note the feedback you give is permanent, so be sure to give only fair and true comments.
If you had a good experience with a
buyer or seller, reward them with a positive comment. If you were treated poorly, try to resolve the problem first by
contacting the other person.
Most problems can be corrected by improving communication. If you cannot resolve a situation via email, you can request the
member's phone number and give them a call. MadAboutKids.com encourages open and honest communication, and we believe that a
misunderstanding can often be resolved with a simple conversation. If things are still not resolved, you may then consider
leaving a negative comment.
Just as you wouldn't want someone to jump into conclusion and leave you a negative feedback, do likewise and give the other
party some time to resolve a problem. Second chances can yield more fulfilling results.
Frequently Asked Questions about the Store:
What is the difference between Classifieds and Store?
In the Store, you are dealing with us directly. We are the supplier and whatever you've purchased, you can revert to us for
exchanges/refunds.
In Classifieds, you are dealing with a third party, ie our member. Should you have issues relating to the Bulk Purchase or
Personal Sale, you can contact the relevant member directly.
What types of payments are available?
We accept VISA and Mastercard payments via your credit / debit card.
Is it safe/secure to pay online?
We go through Paypal (www.paypal.com), which is widely used and accepted in Singapore and worldwide. It is safe, easy and
convenient.
If you have a Paypal account (which you can register free with PayPal), you will not need to enter your shipping or financial
information each time.
What about delivery charges?
To enable you to shop easily without worrying about extra costs, delivery charges are waived for now. You only need to pay the prices of the items as stated.
Exchange Policy
Exchanges are allowed within 14 days of delivery if you've received a faulty item and need to exchange it for the same item.
If we are unable to replace the same item, we'll give you a refund.
Please contact us via email: store@madaboutkids.com,
stating your purchase details (ie invoice number & reason) to request for an exchange.
Item(s) exchanged must be in new, unused condition.
Please note that it takes us 3 to 5 working days to process exchanges.
How soon is the delivery done?
Within 2 weeks unless otherwise stated.
